Richard Griffiths: Service Offerings and Agreements : A guide for ITIL (R) exam candidates


Description
By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. An intermediate level guide for exam candidates and IT departments, this book provides clarification and expansion of the core ITIL (R) texts. This new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. An ITIL licensed product.
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Author: Richard Griffiths
Number of Pages: 235 pages
Published Date: 24 Apr 2014
Publisher: BCS Learning & Development Limited
Publication Country: Swindon, United Kingdom
Language: English
ISBN: 9781780171920
Download Link: Click Here
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